News Release

Editorial Contact:

Jennifer Richards
Open Systems Advisors
617.367.3003
jenn@crossroads-osa.com

(January 27, 2003 – Boston) – Open Systems Advisors, Inc. (OSA), today announced the winners of the 10th annual Crossroads A-List Awards (http://www.crossroads-osa.com). The Award’s credibility stems from Crossroads-OSA’s unique process of research and validation. Drawing on interviews with line-of-business and IT executives, the program identifies the technologies and services that are making the strongest contribution to business results right now.

The Crossroads 2003 A-List Awards recognize the new technology products and services best at delivering business results. Today, results matter more than ever before. Earning a Crossroads A-List Award validates that a product or service is helping businesses thrive in tough times.

Back to Basics is the theme for 2003. It’s all about retaining customer loyalty, improving agility and productivity, cutting infrastructure cost, and reducing risk. According to Nina Lytton, President, Open Systems Advisors, Inc., “In 2003, the Crossroads A-List Award winners have demonstrated success for early adopters. In a particularly difficult economy, these vendors have survived corporate budget cutting and delivered material business results. They are ready for mainstream consideration and poised to flourish in the years ahead.”

Additional information, including the Crossroads 2003 A-List Awards Brief on each product or service, can be found at www.crossroads-osa.com.

Company	Category	Product/Service Name
Citrix Systems, Inc. (NASDAQ: CTXS)	Portal for the Midsized Enterprise	NFuse Elite
Contivo, Inc.	Data Modeling and Transformation	Contivo Analyst and Contivo EIM Server
CustomerSat, Inc.	Real-Time Feedback Analytics and Intelligence	Customer Experience Management Services
Cybermation, Inc.	Enterprise Job Scheduling	ESP Espresso
DemandTec	Demand-Based Management for the Retail Environment	DemandTec 3
Eiffel Software	Integrated Development Environment for .NET	EiffelStudio
Geac Computer Corporation Limited, AMSI Division (TSE: GAC)	Enterprisewide Multifamily Property Management	EVOLUTION eSite
Guardent	Information Security Services	Managed Security and Consulting Services
Hipbone, Inc.	Live Interaction for Contact Centers	Hipbone Synetry Chat+
IBM (NYSE: IBM)	Integrated Identity Management Solution	IBM Tivoli Identity Manager, IBM Tivoli Access Manager, and IBM Tivoli Privacy Manager
IBM (NYSE: IBM)	Security Event Management	IBM Tivoli Risk Manager
IMlogic, Inc.	Instant Messaging Infrastructure for the Enterprise	IMlogic IM Manager
Informatica Corporation (NASDAQ: INFA)	Business Intelligence Platform	Informatica PowerAnalyzer
NativeMinds, Inc.	Self-Service Customer Support Solution	NeuroServer
Noosh, Inc.	Collaborative Procurement Software for Printed Marketing Materials	Noosh
OuterBay	Application Data Optimization	Application Data Management Suite
PointBase, Inc.	Java Embedded Database	PointBase Embedded Relational Database
Rainfinity, Inc.	Storage Management Appliance for NAS	RainStorage
Resonate, Inc. (NASDAQ: RSNT)	Performance Management for Java Applications	Resonate Commander
Spirian Technologies, Inc.	Software Migration and Management for the Microsoft Environment	Rapid Deployment Services and IT Reliability Services
Spotfire, Inc.	Guided Analytic Platform	Spotfire DecisionSite Posters
Stratum8 Networks	Application-Level Security Appliance	Application Protection System 100 (APS-100)
Striva Corporation	Change Data Capture for the Real-Time Enterprise	DETAIL
Tom Sawyer Software	Java Graph Visualization for Life Sciences Applications	Graph Editor Toolkit for Java
Wakesoft, Inc.	Services-Oriented Architecture Platform for Java	Wakesoft Architecture Server

About the Crossroads A-List Awards

The Crossroads A-List Awards signal that a provider has successfully combined three elements critical to mainstream adoption: strategic focus; a viable product or service offering; and, most importantly, consistent business results for its customers. The Crossroads A-List Program, now in its 10th year, is extremely competitive. To participate in the Crossroads A-List Program, a provider must offer:

• An emerging product, technology, or service that is either new to the market or a significant enhancement to an existing offering
• Four deployed Lighthouse customers willing to speak confidentially to the Crossroads research team about the business impact of the product, technology, or service. Lighthouse customers are early implementers of the candidate’s offerings.

About Open Systems Advisors, Inc.

Founded in 1989, Open Systems Advisors, Inc. (OSA) provides a real-world perspective on using new technology in business. OSA’s research is based on an ongoing and in-depth dialog with hundreds of seasoned IT executives and business leaders who are using emerging technologies to achieve business results. OSA reports the Crossroads Decisions, confers the Crossroads A-List Awards, and produces the Crossroads Conferences.

For additional information, contact the company at: Open Systems Advisors, Inc., 24 West Cedar Street, Boston, MA 02108, 617.367.3003, www.crossroads-osa.com

®Crossroads is a registered trademark, and Crossroads A-List, Crossroads Decisions and Bizno-tech are trademarks of Open Systems Advisors, Inc.; any other trademarks are the property of their respective owners.