News Release

Editorial Contact:

Tricia Ritterbusch
Sterling Communications (for Open Systems Advisors)
+1-415-749-6550
tmr@sterlingpr.com

BOSTON, Mass. - May 18, 2004 - Open Systems Advisors, Inc. (OSA) today announced the winners of the Crossroads A-List Awards 2004 Program. For 11 years, the Crossroads A-List Awards have identified the best new technology solutions proven to deliver results. This year, OSA concentrated on evaluating comprehensive solutions and services that addressed today's top business priorities for technology investment, with a particular focus on measurable results.

"2004 was the most highly competitive submission process we've experienced in the history of the Crossroads A-List Awards," said Nina Lytton, president and principal analyst of OSA. "This year's winners are an impressive bunch. Not only have they successfully sold into early adopters with new solutions and services, but they've also proven that they have met and, in many cases, surpassed their customers' expectations in quick payback, attractive ROI, ease of deployment and strategic value. These companies are poised for expansive growth and market leadership."

In 2004, the Crossroads A-List Awards identified the top 10 opportunities for new technology investment. Full-page briefs on each Crossroads A-List Awards 2004 winner can be found at http://www.crossroads-osa.com.

Crossroads A-List Awards 2004 Winners

Company	Award Category	Solution/Service Name
Arena Solutions	Product Lifecycle Management Service	Arena PLM
Digital Harbor	Composite Application Platform	Digital Harbor PiiE™
Fast Search and Transfer (FAST)	Search for Public-Facing Enterprise Web Sites	FAST Data Search™ for Site Search
IQNavigator, Inc.	People Services Procurement and Spend Management Service	IQNavigator™ Service
Kavado	Web Application Scanner	ScanDo
Project Arena	Project Portfolio Management Service	Project Arena
Salesnet, Inc.	Customer Relationship Management Service	Salesnet Extended
Staffware	Business Process Management	Staffware Process Suite
SupportSoft	Subscriber Service and Support for High-Speed Data Service Providers	SupportSoft Service Automation Suite™ for Broadband
ZANTAZ, Inc.	Email Archiving, Compliance and Electronic Discovery Solution	ZANTAZ Digital Safe™

The Crossroads A-List Awards program considers all types of commercially available IT solutions and services for the enterprise - as long as they deliver value in line with today's business priorities. The Awards signal that a provider has successfully combined the three elements essential to mainstream adoption: focusing on an important problem or opportunity; providing a viable solution or service offering; and, most importantly, delivering consistent business results for early reference accounts.

To be considered for a Crossroads A-List Award, a vendor must offer a new or significantly enhanced solution or service that is proven through four established customer implementations. Interviews with these early adopters are key in determining measurable results and qualifications for success.

Past Crossroads A-List Award winners include: Access360 (now part of IBM), Artesia Technologies, Inc., BEA Systems, BroadVision, Citrix Systems, Inc., Cognos, Guardent (now part of Verisign), Hewlett-Packard, IBM, Informatica Corp., Kintana (now part of Mercury Interactive), Oracle Corporation, PlaceWare (now part of Microsoft), Rational Software (now part of IBM), Sun Microsystems and webMethods. A complete list of recent winners is available at www.crossroads-osa.com.

Open Systems Advisors, Inc. (OSA), founded in 1989, helps businesses recognize and realize value from their technology investments. Principal Nina Lytton provides strategic and marketing consulting services for technology vendors, due diligence for venture capitalists, and advisory services for organizations pondering where to innovate with technology vs. where to emulate best practices. OSA conducts the Crossroads A-List Research and Awards program on an annual basis, recognizing the best newly proven IT solutions for today's business challenges. The company can be reached by sending email to info@crossroads-osa.com.