Crossroads 2002 A-List Award Winners

Resonate, Inc.
Sunnyvale, CA

Resonate Commander Solutions
> E-Business Service Level Management

CUSTOMERS AT WORK

As enterprises adopt online processes, they risk highly visible interruptions to their operations. Resonate’s clients are intent on providing customers and partners with high-performance e-business interactions without interruption. A chemical manufacturer, a high-tech manufacturer, and a university were among the reference customers. Common strategic objectives included:

§ Improving customer satisfaction

§ Increasing e-business site reliability

§ Reducing the total cost of ownership related to e-business infrastructure

WHY RESONATE?

Companies use Resonate Commander Solutions to monitor application processes and take real-time, automated control of the e-business site. Resonate Commander Solutions collects information on system and application health and performance. Administrators use Resonate Commander's rules-based policy engine to design policies that optimize the availability and performance of e-business applications. Actions, alerts, and escalated notifications can be configured to meet the operational needs of a single site or set of sites and tailored to respond to issues at the system, application, or user session level.

BUSINESS IMPACT

Near-term value: Global customers demand constant availability and a responsive end-user experience. Resonate Commander Solutions allows companies to intelligently police e-business performance without placing IT staff on a 24-hour alert. With Resonate Commander’s automated, rules-based intervention, e-business administrators can apply preventive measures and then resolve issues during working hours.

Enterprise innovation: In the course of its life cycle, a typical e-business initiative will be more expensive in terms of ongoing IT services than the initial hardware and software outlay by many orders of magnitude. Resonate’s intelligent monitoring allows companies to diagnose issues at a granular level and focus maintenance activities. One Resonate customer has cycled this performance data back into its e-business design and technology supplier selection processes.

Technology gains: Resonate applies an intelligent, software-based solution to a problem that many companies have tried to solve by installing more Internet-related hardware. Companies value their work with Resonate because it allows them to be more responsive to their customers without locking them into expensive hardware or management framework purchases. Notably, experienced customers observed that Resonate’s approach is more flexible than hardware-based strategies such as dedicated traffic management equipment and easier to deploy than more complex management framework solutions.

SUCCESS FACTORS

Project strategy: Companies should target e-business monitoring as an initial goal and then implement diagnostic rules and remedies over time.

Learning: e-Business administrators find the Resonate Commander management console and reporting dashboard easy to use.

Resources: Resonate Commander Solutions comes with packaged monitoring agents for leading e-business technologies from companies such as Cisco, Microsoft, Oracle, Nortel, and Sun Microsystems. Nevertheless, companies will need to validate the performance of these agents against the specifics of their infrastructure.

Fit: Companies moving the business online should consider the advantage of Resonate Commander Solutions.

COMPANY INFO

Resonate, Inc., (NASDAQ:RSNT) is a public company with 200 employees.

408.548.5500
www.resonate.com

Published: January 2002